Support
CutAI LLC · 1484 W Gateway Heights Loop, Sedro Woolley, WA 98284
Get help with CutAI
The fastest way to reach us is email. We read every message.
We usually reply within one business day. There is no phone line and no chat queue. One small team, answering mail.
What to include
You will get a faster answer if your message has:
- What you were doing when it went wrong
- What you expected to happen, and what happened instead
- The email address on your CutAI account
- Your device and iOS version, if it is about the app
If a specific cut went wrong, say roughly when you sent it. That is usually enough for us to find it.
Reporting a problem from inside the app
The iPhone app can send a report for you with the details already attached. Open the You tab, then Report a problem. It reaches the same inbox.
Subscriptions and billing
CutAI plans are sold in two places, and each is managed where you bought it.
- Bought on usecutai.com: manage, change or cancel your plan from your account page.
- Bought in the iPhone app: manage or cancel in your iPhone's Settings, under your Apple ID, then Subscriptions.
Cancelling stops future charges. Your plan stays active until the end of the period you have already paid for. Refunds are handled as described in our Terms of Use. Refunds for purchases made through Apple are handled by Apple.
If a charge looks wrong, email us as soon as possible from the email on your account and tell us what happened.
Deleting your account
You can delete your account and everything in it from inside the app: open the You tab, then Delete account. This removes your profile, your cuts, your uploaded video and your login. It cannot be undone and takes effect immediately.
Cancel any active subscription first, so you are not billed for a plan you no longer use. If you cannot get into the app, email us from the address on the account and we will handle it.