Support
CutAI LLC · 1484 W Gateway Heights Loop, Sedro Woolley, WA 98284
Get help with CutAI
The fastest way to reach us is email. We read every message.
We usually reply within one business day. There is no phone line and no chat queue. One small team, answering mail.
What to include
You will get a faster answer if your message has:
- What you were doing when it went wrong
- What you expected to happen, and what happened instead
- The email address on your CutAI account
- Your device and iOS version, if it is about the app
If a specific cut went wrong, say roughly when you sent it. That is usually enough for us to find it.
Reporting a problem from inside the app
The iPhone app can send a report for you with the details already attached. Open the You tab, then Report a problem. The report includes technical details that help us investigate.
Subscriptions and billing
CutAI plans are sold in two places, and each is managed where you bought it.
- Bought on usecutai.com: manage, change or cancel your plan from your account page.
- Bought in the iPhone app: manage or cancel in your iPhone's Settings, under your Apple ID, then Subscriptions.
Cancelling stops future charges. Your plan stays active until the end of the period you have already paid for. Payments are non-refundable except where the law requires otherwise. We review refund requests case by case and may grant a full or partial refund at our sole discretion, as described in our Terms of Use. One refund does not entitle you to another. Refunds for purchases made through Apple are handled by Apple.
If a charge looks wrong, email us as soon as possible from the email on your account and tell us what happened.
Deleting your account
You can delete your account from inside the app: open the You tab, then Delete account. This removes your login, profile, editing records and uploaded videos, and cannot be undone. Some records, such as billing records, and copies held by our service providers may remain for a time, as explained in our Privacy Policy. Deleting a single edit may leave its server files in place.
Cancel any active subscription first, so you are not billed for a plan you no longer use. If you cannot get into the app, email us from the address on the account and we will handle it.
Opting out of AI training
When you accept our Terms, CutAI may use your content uploaded on or after October 1, 2026, to train the AI that edits videos, only to teach it editing styles and methods. To opt out, email support@usecutai.com with the subject "AI opt-out" from the email on your account, or name that email in your message. Opting out costs nothing and does not change your access. Our Privacy Policy explains what it does.